Returns & Refunds
Returns policy
Do you want to exchange or return your purchase? We are glad to help you!
You can exchange or return up to 14 days after the date of delivery.
Exchanging or returning can be done quickly and easily by following the steps:
1. Send us an email at hi@thehv.io after which we will provide you with the return instructions.
2. We will provide you with a return form. Please fill this in as clearly as possible and include this in your return parcel.
3. Deliver your parcel to the carrier of your choice within 14 days after receiving your package.
4. After we have received your return shipment in our warehouse, we will process your return shipment within 10 business days. Our returns department will keep you informed by e-mail.
For items purchased in the sale or discounted items, Holy & Victorious does not offer the possibility for a refund. These items can only be exchanged for an other item from the collection or can be redeemed for store credit.
FAQ
What are the return conditions?
We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.
All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.
Shipping costs are not refundable.
What are the return costs?
The costs of returning an item are not covered by Holy & Victorious, so the costs depend on which carrier you're shipping with and the location you're shipping from.
How long does it take to exchange a product?
If you indicate that you want to exchange a product when you register your return, we will immediately get to work. This way we can ensure that your exchange is completed within a few days depending on where we would have to send the exchanged product.
What can I do if my exchange product is no longer available?
Ask our customer service team about the possibilities. We will give you an update on when we expect to be able to deliver the unavailable product. If you have already initiated your return and the product is sold out, we will contact you and work with you to find a proper solution.
Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. If you have not received this e-mail correctly, our customer service will be happy to help you.
What should I do if a product is delivered faulty or damaged?
Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to hi@thehv.io with a picture of the issue. Our customer service will work with you as quickly as possible to find a proper solution.
What should I do if I want to return my order outside the return period?
Please remember to deliver your return within the 14-day period before the return period expires. In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a voucher. Please ask our customer service for the possibilities.
How long does a refund take?
We do our best to process returns as quickly as possible. Once it's confirmed that we have received your returned item, we will process the refund within 10 days and message you that it has been completed. Please note that it can take up to 3 days before the refund is visible on your bank account.